In this article all the important aspects of MTTM-14 are covered in each unit, so especially when you’re preparing for the exam or even for the assignment must go through this article, it will be very helpful. So stay tuned to this article to learn about the MTTM-14.
Tourist Transport Management (Road Transport)
Classify Road Transport in Tourism
Road Transport in tourism is one of the popular and convenient modes of transport usually preferred by people in the tourism industry. We know that road Transport is the most convenient so that is why it is easily available for people to travel in urban and rural areas.
It is quite cheap also as compared to other transport and that is why people prefer the tourism industry. For example, pick and drop from the station or hotel, go sightseeing, for door-to-door service, covering nearby restaurants and shopping centers.
Road Transport in tourism is best known for covering short and medium distances. Travelers are also comfortable using their vehicles like cars, scooters, etc. For example, if there is a group of friends and instantly they make the plan to visit Khatu Shyam..they might not get tickets by railway as all seats may be reserved. They will prefer by road Transport (car) to reach Khatu Shyam, In instant planning also road Transport becomes the priority of the traveler in the tourism industry.
Road Transport has created employment opportunities for various people like cabs, auto rickshaws, rapido, and many, tempo travelers, and there are many car rental companies from where people can easily book their transport for a particular destination.
One of the main reasons why people also prefer road Transport is because of flexibility, proper infrastructure, and connectivity.
What significant role does planning play in tourist transport operations?
Planning plays an important role in tourist transport operations. As tourist transport is considered the first step of tourists coming into the tourism industry it is properly planned and scheduled. Many tourists prefer travel agents to arrange their transport while they are planning a trip. Planning is necessary as it helps to select the best route where there is proper infrastructure and connectivity. Good Planning helps in scheduling for transport for tourists which may include traffic patterns, toll taxes, rules, and regulations of that particular place.
Planning also helps in deciding the budget and which type of transportation will be suitable according to cost and budget and comfort as well. Safety and security are the main agenda of planning in tourist transport operations which is why people prefer to do the planning so that they don’t face any problems while traveling on a trip, so these were significant roles in tourist transport operations.
Define Infrastructure
It means proper facilities and physical systems for social, economic, and technological development. The infrastructure includes communication networks, roads, bridges, energy source policies, framework policies, proper connectivity, water supply, etc. Good infrastructure encourages people to move from one place to another. If a person is traveling to a particular destination and when the infrastructure is good then he would travel to that destination as a traveler before traveling to a destination first see the safety and security. If the infrastructure is good only the people will travel and infrastructure plays an important role in tourist transport and as well as in the tourism industry.
How do variable costs play in tourist transport operations?
- Variable cost plays an important role in tourist transport operations, for example, fuel is considered an important factor in tourist transport operations as we know fuel is to cover long distances and it is consumed more.
- Every year several tourists use transport services to cover short and long distances. And that is why the cost of fuel is not fixed, it is variable and changes from time to time.
- For repairing and maintenance also the variable cost plays an important role as when tourists travel to mountains or hilly areas the transport gets maintained and repaired so for that also the cost is not fixed, it is variable.
- People who are working in the transportation sector like crew members are always ready to attend the tourist or to handle the tourist so their salary is also variable
- And every year the staff and the staff position get increased so that is why also cost is not fixed, it is variable in tourist transport operations.
- Even Amenities provided to tourists for that cost are variable. Booking tickets ( railway and air tickets) are variable costs due to GST, service taxes, or even COVID-19.
- When a tourist travels from one place to another by road Transportation he has to pay toll taxes and other taxes and for that, the cost is variable in tourist transport operations.
What sales task transport operator perform to run his business successfully?
Here are some key sales tasks a transport operator should perform:-
- The first thing that a sales task transport operator should do is market research at least he will come to know what is going on in the market, and what new is launched, and should focus on competition analysis and consumer demand as well.
- The second thing that sales tasks transport operators should do is generate leads, prospect them convert them into sales, and increase their network.
- The third thing that sales tasks transport operator should do is to create a presentation and proposal in which it should mention the benefits of transportation services and why it is good to prefer, basically it should be eye-catching.
- The fourth thing that sales tasks transport operators should do is to focus on CRM to see the history of calls and chats and clients’ wants and it helps in maintaining a database of contacts. The transport operators should check the sales analytics and reports through which they will come to know how many leads have been converted into sales and it is necessary to take customer feedback.
- And In the last sales task transport operator should do marketing and promotion through various media and platforms like social media, print media, radio, TV, etc. And he also provides a customized solution that will engage more people and people will be interested as well.
What role does a manager perform in a tourist transport organization?
Here are some roles that managers perform in tourist transport organizations:-
- Manager ensures that vehicles and drivers are properly ready and scheduled as per the requirement of the customer.
- Manager coordinates everything, like petrol or fuel has been properly filled, the vehicle has been properly serviced and sanitized and he also explains to the driver how to present and behave in front of the client to create a positive impact on the organization.
- The manager looks after the inquiries, concerned that the tourist didn’t face any problems while traveling In the end, he asks for the review so that it is been shown to other clients and creates trust and well we get motivated to work with more dedication.
- The manager also looks at that marketing and promotion section to engage large audiences which includes collaborating with travel agencies, promoting through social media, like websites, blogs, YouTube, and Instagram, and sometimes in events, fairs, etc
- The manager also looks into financial budgeting, and cash flow what expenses are required in tourist transport like fuel, stay of the driver, staffing, promotion, etc.
- Problem-solving is the priority in the transportation industry so if clients face any problems related to transport or its service the problem should be resolved and this helps in the repetition of the customer and creates a good impact on the organization.
Discuss the recruitment process in tourist transport operations.
Here is the recruitment process in tourist transport operations:-
- The first step is to identify the hiring position that includes the sales, driver, manager, guide, customer service, representative staff, mechanics, etc.
- The second step is that for each role a proper description is written, including qualifications, requirements, and as well as experience so according to this only a person can apply for the job.
- The third step is job done on various job portals naukri.com, LinkedIn, apna jobs, etc., even word mouth, on various job websites, Instagram pages, YouTube channels, job boards, and newspapers.
- The fourth step is that the candidates who applied for the job, HR looks at the resume and according to the requirements call the candidates and ask them to come for an interview.
- The fifth step is that candidate directly visits HR and HR asks him various questions to check whether he is fit for this job or not. If the candidate clears the interview an an offer letter is provided to the candidate from HR which tells them they can join the company from this particular date, salary is mentioned, etc.
- And the last step is once the candidate accepts the offer letter, he is invited for job training for a few days In which he will come to know what work and how it has to be done.
Mention some rules related to Rent-a-Cab under Central Motor Rules.
Here are some important rules and regulations related to Rent-a-Cab services:-
- To Rent cab services it should be properly insurance which includes accidents, damage, etc.
- The state transport authority should approve the fare charges.
- Any illegal practice should be used by a cab otherwise a penalty or punishment will be given.
- Legal documents and contract should be signed between the cab owner and driver.
- Driver details must be taken and his documents like Adhaar card, PAN card, etc.
- And make sure Safety standards should also be ensured.
You may like this:-
| S.no | Topics (Click here on this link) |
| 1. | MTTM-13 Notes |
| 2. | MTTM-15 Notes |
| 3. | 10 Departments of Hotel |
| 4. | Define tourism and it’s types |
| 5. | GDS |
FAQs
What are the 5 major forms of transportation?
The 5 major forms of transportation are road transportation, railway, air, water and pipeline transportation.
What are the eight principles of transportation operations?
The eight principles of transportation operations are walk, cycle, connect, transit, mix, densify, compact and shift.
What is an example of road transport?
The example of road transport includes bus, car, scooter, bike, bicycle, rickshaw, trucks, etc.
Which is the fastest mode of transport?
Aeroplane is the fastest mode of transport.
Conclusion
Mttm-14 is all about Tourist Transport Management. This post covers like Classify Road Transport in Tourism, What significant role planning plays in tourist transport operations, Define Infrastructure, how variable costs play in tourist transport operations, What sales tasks transport operators perform to run their business successfully, What role a manager performs in a tourist transport organization, Discuss the recruitment process in tourist transport operations and Mention some rules related to Rent-a-Cab under Central Motor Rules. Here you will find the all important aspects of MTTM-14 for exam preparation and assignment.