Best notes for MTTM-1 Management Functions and Behaviour in Tourism

In this article all the essential aspects of MTTM-1 are covered in each unit, so especially when you’re preparing for the exam or even for the assignment going through this article, will be beneficial. So stay tuned to this article to learn about the MTTM-1.

Table of Contents

MTTM-1 Management Functions And Behaviour In Tourism

What are the characteristics of a Professional Manager?

Here are some characteristics of a professional manager:-

He should have confidence and should communicate clearly and confidently.
He should have the leadership skills to handle his teammates and to perform each task smoothly.
He should have problem-solving skills so that if in any case, an organization faces any kind of problem he can suggest a quick solution.
He should be punctual to reach anywhere on time whether coming to an office or going for the business deal.
He should also have decision-making skills to make a good decision in a very short period.
He should be very particular in the management of time so that every task is finished on time.
He should be able to make new strategies to generate sales and as well to develop new innovative ideas.
He should be able to motivate his teammates so that they do their work with full dedication, able to achieve their targets and make the company profitable.

Internal Factors and External Factors that Affect the Growth of Hotel

Internal factors include Employee training and salaries, Infrastructure, marketing, promotion, branding, management, financial health, machinery, equipment, etc.

External factors include Location, political and social factors, competition, government laws and regulations, government policy, tourism trends, technology, weather, events, etc.

Why should a manager keep a close eye on the competition?

Here are some reasons why managers should keep a close eye on competitors:-

Keeping a close eye on competitors we can learn various things. We came to know about their strategies.
We come to know about the strengths and weaknesses of the competitor.
We also came to know about the innovation and what new products have been introduced by the competitor.
We get to know about unique selling points for selling products to the customers.
We come to know about the pricing strategies of the product that they use to attract the customer.
We also get to know what various platforms they use for marketing and promotion of their products, so keeping an eye on competitors is very helpful.

Mention some reasons to maintain good relations with various society segments.

Here are some reasons to maintain a good relationship with various society segments:-

Maintaining good relations with various society segments helps to foster a cooperative environment and creates a mutual understanding.
Good relations are built which helps them to understand better and to support also in any condition.
Healthy relationship also promotes the cultural exchange and traditions of the society segments. And it also helps in creating economic opportunities and stability.
It leads to cooperation in business and in terms of money as well.
Good relations can stop practices of illegal activities or crimes taking place.
A good relationship also gives the positive message to stay healthy and fit, to solve problems, and to overcome any challenge.

What are your responsibilities towards customers?

Here are some basic responsibilities towards the customer:-

You should be confident and speak to the customer in a comprehending way so that he might listen to you and make sure to provide accurate information.
You should tell details about the product to the customer and try to figure out his preferences and needs and then according to that tell how the product will be beneficial for you.
You should generate leads and do prospecting and should be able to convert them into sales.
You should be able to build long-term relationships with clients so that it helps to get repetitive customers.
If a customer faces any issues related to the product then the salesperson should first listen to what he is saying and then accept and provide him with a solution.

What do you understand by MIS?

Management Information System is a system that helps organizations to manage, make decisions, organize, deal with information, process technology, etc. MIS helps to run an organization more smoothly, profitability, and in a structured manner.

Mention some motivating factors for the employees

Here are some key points to motivate your employees:-

Set incentive plans and rewards that will push them to work more hard.
Create a positive and comfortable environment in which employees feel comfortable working in your organization.
As the day ends take review, and feedback and ask them if they are facing any problems they can share and try to solve that problem.
You should keep telling to your employees what are the company’s goals and strategies to generate more sales.
You should provide a benefits package that should include insurance, compensation, etc. that will create trust in employees and them happy to work in your organization.
You should always pay the salaries on time because many organizations pay salaries late and sometimes they do not pay as well, so this thing should be avoided and talk to the employee in a clear communication and in a comprehending way so that he will be comfortable to share things with you.

Why should a manager have leadership skills?

A manager should have leadership skills for the following reasons:-

To motivate his team members and speak confidently.
To communicate clearly and well which includes both verbal and non-verbal communication.
A manager with leadership skills can solve the issue faced by an organization or individual.
It also helps in the decision-making of the organization.
It also helps in the long-term vision for the successful organization.

FAQs

Is MTTM a good course?

Yes, MTTM is a good course for students. After this course, you have many job opportunities in the travel and tourism line such as travel agent, travel consultant, guide, escort, airline, hotels, etc.

Who is eligible for Mttm in Ignou?

A person who has done BTS(Bachelor of Arts In Tourism Studies), BHM (Bachelor In Hotel Management), or any other diploma course related to travel and tourism.

What is the salary of Tourism courses in India?

The salary of Tourism course in India is between INR-2 LPA- INR-4.2 LPA..

Is BTTM a degree?

Yes, BTTM (Bachelor of Tourism and Travel Management) is a degree course.

Conclusion

Mttm 1 is all about Management Functions and Behaviour In Tourism. This post covers topics like characteristics of a professional manager, internal and external factors that affect the growth of a hotel, the manager should keep an eye on the competition, a reason to maintain good relations with society segments, responsibilities towards the customers, what is MIS, Planning, factors to motivate employees and why a manager should have leadership skills. This blog is the best for exam preparation and even for assignments, as in very simple language, it is explained.

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